As your business grows, your website inevitably grows with it. You add new products, start a blog, create a support section, and perhaps even launch an online course. What started as a simple, five-page website can quickly evolve into a sprawling digital presence with dozens or even hundreds of pages. Without a clear organisational structure, this growth can lead to a confusing and cluttered experience for your visitors.
One of the most powerful—and often misunderstood—tools for organising a large website is the subdomain.
You’ve seen them everywhere, even if you haven’t recognised them by name. When you visit news.google.com
, store.playstation.com
, or help.etsy.com
, you are on a subdomain. It’s that extra piece of the address that comes before the main domain name.
For a South African business owner, a subdomain is like adding a new, specialised wing to your main office building. It allows you to create a distinct, separate section for a specific purpose, all while remaining clearly connected to your main brand. However, using subdomains is a strategic decision with important implications for branding, user experience, and SEO.
This guide will serve as your complete introduction to the world of subdomains. We’ll explain what they are, how they differ from other ways of structuring your site, explore five powerful and practical use cases, and walk you through how to create one in cPanel.
The Blueprint – What Exactly is a Subdomain?
To understand a subdomain, let’s first break down a typical web address.
https://www.yourdomain.co.za
https://
: The protocol (the ‘s’ means it’s secure).www
: This is actually a subdomain itself! It’s the most common one, designating the primary “world wide web” content.yourdomain
: This is your Second-Level Domain (SLD). It’s the unique name you register..co.za
: This is your Top-Level Domain (TLD), the extension.
A subdomain is an additional prefix that you add before your main domain name to create a distinct section of your website. For example:
blog.yourdomain.co.za
Here, “blog” is the subdomain. It functions as a child of the parent domain (yourdomain.co.za
) but can be treated almost like a completely separate website.
The Analogy: A University Campus
This is the clearest way to think about web structure:
- Your Main Domain (
yourdomain.co.za
): This is the entire university campus, the overarching brand and location. - A Subdomain (
blog.yourdomain.co.za
): This is like a specific faculty building on the campus, for example, the Faculty of Law. It has its own entrance, its own internal layout, and its own specific purpose, but it is clearly part of the main university. You know you’re still on the Wits campus, just in a specific part of it. - A Subfolder (
yourdomain.co.za/blog/
): This is like a specific department or a lecture hall within the main administration building. You have to go through the main entrance to get there. It’s an integral part of the main structure. - A Separate Domain (
yourbrandblog.co.za
): This is like building a whole new, separate campus in a different city. It has a completely different address and is not immediately associated with the main university.

Subdomain vs. Subfolder – The Great SEO Debate
Before we get into the use cases, we need to address the most important strategic question: when should you use a subdomain (blog.yourdomain.co.za
) versus a subfolder (yourdomain.co.za/blog
)?
For years, the SEO community has debated this. Here’s the modern consensus for 2025:
- Google’s Stance: Google has repeatedly stated that, in theory, their systems are smart enough to understand the relationship between a subdomain and a main domain and pass authority between them.
- Real-World Evidence: Despite Google’s statements, a mountain of real-world evidence and countless case studies have shown that content placed in a subfolder tends to perform better in organic search results.
Why? Search engines generally see a subfolder as an integral part of your main website. All the SEO authority you build with your blog content (fresh content, keywords, backlinks) directly contributes to the overall strength and authority of your main yourdomain.co.za
. A subdomain, on the other hand, is often treated by search engines as a separate, distinct entity. It has to build up its own authority from scratch, and the SEO benefits don’t automatically flow back to your main site as strongly.
So, what’s the rule of thumb?
If the content is closely related to your core business and its primary purpose is to attract organic search traffic to your main brand, use a SUBFOLDER. This is why for 95% of businesses, putting your blog at yourdomain.co.za/blog
is the best strategy for SEO
Use a SUBDOMAIN only when you have a strong strategic reason to create a clear separation in content, branding, or technical function.
Let’s explore what those strong strategic reasons are.
5 Powerful Use Cases for Subdomains
Here are five practical scenarios where using a subdomain is a smart and effective strategy for a South African business.
1. To Host a Technically Separate Online Store
This is a very common use case. Your main website is a beautiful, content-rich WordPress site, but you’ve decided to use a different, dedicated platform like Shopify for your e-commerce.
- Example:
yourbrand.co.za
(your WordPress marketing site) andshop.yourbrand.co.za
(your Shopify store). - Why it makes sense: The two platforms are hosted on completely different servers and have different technical requirements. A subdomain provides a clean and elegant way to link the two, creating a seamless experience for the user. When a visitor on your main site clicks “Shop,” they are taken to the subdomain, which can be designed to look very similar, preserving brand consistency.
2. To Create a Dedicated Support Portal or Knowledge Base
As your business grows, providing customer support can become time-consuming. Creating a dedicated support portal can empower customers to find answers themselves.
- Example:
support.yourbrand.co.za
orhelp.yourbrand.co.za
- Why it makes sense: A support portal often runs on specialised software (like Zendesk, Help Scout, or a dedicated WordPress theme) that is functionally very different from your main marketing website. A subdomain creates a clean separation, allowing you to build a user-friendly, searchable knowledge base of FAQs, tutorials, and troubleshooting guides without cluttering your main site’s navigation.
3. To Target Different Languages or Regions
For businesses with a national or international audience, subdomains can be a powerful tool for localisation.
- Example:
af.yourbrand.co.za
for an Afrikaans version of your site, oruk.yourbrand.co.za
for a version targeting the UK market with pricing in Pounds. - Why it makes sense: This is a clear signal to both users and search engines that this section of your site is specifically tailored for a particular language or region. It allows you to deliver a completely localised experience and is often preferred for international SEO over subfolders.
4. To Create a Staging or Development Site
This is a crucial use case for any business that regularly updates its website. You should never make major changes (like installing a new plugin or changing your theme) on your live, public website.
- Example:
staging.yourbrand.co.za
ordev.yourbrand.co.za
- Why it makes sense: You can create a subdomain to host an exact, hidden clone of your live website. This “staging site” is your private sandbox. You can safely test new features, updates, and design changes. Once you are 100% sure everything is working perfectly, you can then “push” those changes to your live site. This prevents you from ever breaking your public-facing website. Many quality hosts offer tools to easily create a staging site.
5. To Host a Distinct but Related Brand or Event
Sometimes a business runs a specific event, a special publication, or a sub-brand that has its own identity but should still be clearly linked to the parent company.
- Example: A law firm might run an annual conference at
conference.yourlawfirm.co.za
. A large corporation like Naspers might have a dedicated investor relations site atinvestors.naspers.com
. - Why it makes sense: It allows the sub-brand or event to have its own unique design, navigation, and content focus, separate from the corporate parent site, while still benefiting from the brand association of the main domain.
A Step-by-Step Guide to Creating a Subdomain in cPanel
Creating a subdomain in your Coolhost cPanel is surprisingly simple. Here’s how you would create blog.yourbrand.co.za
.
- Log in to your cPanel.
- Navigate to the “Domains” Section: Find and click on the “Domains” icon. (In older versions of cPanel, there might be a dedicated “Subdomains” icon, but the modern approach integrates it into the main Domains tool).
- Click “Create A New Domain”: You will see a blue button. Click it.
- Enter Your Subdomain: In the text box, you will type the full subdomain you want to create. For example:
blog.yourbrand.co.za
. - Configure the Document Root: This is the important part. cPanel will automatically suggest a folder inside your
public_html
directory where this new subdomain’s files will live (e.g.,public_html/blog.yourbrand.co.za
). For most cases, you can leave this as the default. This ensures the subdomain’s files are kept separate from your main website’s files. - Click “Submit”: The system will create the subdomain and the associated folder.
That’s it! You now have a new, separate area on your hosting account. You can now install a fresh copy of WordPress in this new directory or start uploading files to it, and they will be accessible when someone visits your new subdomain.
[Image: A screenshot of the cPanel "Create A New Domain" interface, with annotations showing where to type the full subdomain name and how cPanel suggests the document root folder.]
Conclusion: A Tool for Organisation, Not Just SEO
The decision to use a subdomain is a strategic one. While the allure of creating dozens of them is tempting, it’s crucial to remember the SEO implications. For content that is core to your business and designed to attract search traffic—like your primary blog—a subfolder (/blog
) remains the safest and most effective choice for most South African businesses in 2025.
However, a subdomain is an invaluable tool for organisation and technical separation. When you need to host a functionally distinct part of your digital presence—be it an e-commerce store on a different platform, a comprehensive support portal, or a private staging site—a subdomain provides the perfect solution. It brings order to complexity, creating a clean, logical structure for both you and your users, all under the trusted banner of your main brand.